Head of Digital Transformation

Head of Digital Transformation

 

Permanent role

 

Salary: £66, 537 per annum (+ excellent benefits)

 

Location: Buckinghamshire & remote (hybrid working)

 

Start: ASAP

 

 

We require a Head of Digital Transformation for our higher education client to be accountable for the overall management and coordination of their digital and technical services (DTS); 

Directorate portfolio of change programmes and projects. This incorporates infrastructure, business systems and academic applications) in support of their strategic objectives.

 

Essential Skills & Experience required:

 

As the Head of Digital Transformation you will be educated to degree level or possess relevant professional qualifications

ITIL Foundation Certified or higher

Experienced in successfully managing projects through the full project lifecycle, managing challenges involved in complex projects and able to resolve complex issues

Programme and Project portfolio management experience

Knowledge and experience of systems analysis and business analysis

Full system development lifecycle

Proficient in coaching, mentoring and completing staff reviews and appraisals

Have worked previously within the higher education sector

Able to deliver and excellent customer experience

 

Possess good communication and interpersonal skills.

Encourages and demonstrates open communication within the project team.

Ability to address delicate situations and handle conflict in such a way as to maximise opportunity and minimise exposure to risk.

Possesses highly developed analytical skills.

Excellent report writing skills.

Digitally able and proficient in Microsoft tools

 

 

Responsibilities and  main duties of the role include:

 

To assist the Director of Digital and Technical Services with the strategic planning of change programmes and projects to support the achievement of their strategic priorities.

Have overall responsibility for designing, implementing and maintaining an annual planning cycle and a project portfolio management framework, within which all new change projects can be appraised, monitored and reviewed throughout their lifecycle to support the maintenance of the Directorate’s Service Catalogue.

To be responsible for the Digital & Technical Services project portfolio and oversee the process of project identification, prioritisation, approval and initiation, ensuring that all projects fit within the strategy of the Directorate and wider business

Have overall responsibility for the Directorate’s change function working in tandem with the change boards and other project boards to ensure that all changes are appropriately appraised and approved.

To be accountable for the management of projects within the DTS programme of work, working closely with the Infrastructure and Systems Manager, stakeholders and suppliers, to ensure that they are delivered on time, to budget and meet the agreed quality criteria.

Maintain and report on a balanced plan for the delivery of the DTS project portfolio, which includes the project delivery schedule, resourcing plan and budget, and takes into account the strategic fit and risks.

Manage the business partner function to provide a strategic interface between DTS and other departments for the purpose of business technology strategy development, solution discovery, service improvement, risk management and relationship management.

Oversee the development of policies and processes for managing change and project delivery to ensure that projects are scoped, planned, initiated and delivered effectively.

Support the delivery of projects by providing specialist advice and guidance regarding digital project management, governance and benefits realisation.

Coordinate the work of multi-skilled virtual teams across the different technical teams and manage the technical resources to deliver projects on time and within budget.

Work closely with other members of the DTS Directorate Leadership Team to manage the budget, seeking service efficiencies and performance improvements wherever possible.

To also play a key role in the DTS Directorate’s incident management process, deputising for the Director of Digital and Technical Services in a major incident or crisis situation as necessary.

Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.

Fulfil Line management responsibilities including recruitment and selection, performance management, professional development, motivation, health & safety and wellbeing.

Undertake supervisory duties including motivating and supporting team members, giving direction and feedback and ensuring adequate staff cover.