Digital Transformation Through Agile Delivery
IT Agility AbilityTM
Digital Transformation Through Agile Delivery
IT Agility AbilityTM

Problem Manager

By . July 3, 2024
Job title:Problem Manager
Job type:Contract
Emp type:Full-time
Pay interval:Daily
Pay rate:GBP £500.0
Job published: 03/07/2024
Job ID: 82013

Job Description

Role: Domains Problem Manager

Certes Ref: 82013

Fixed Term Contract role until 28/03/2025

Day Rate: £500 

Location: London, Manchester or Bristol. Hybrid with 3 days a week required onsite.

Start: ASAP 


What You'll do:

●    be responsible for identifying problems with the configuration of domains across GOV.UK and potentially other namespaces
●    use in-house tools and processes plus third party services to triage and diagnose potential problems with public sector domain names
●    engage with stakeholders across the public sector to explain and help fix the problems we find
●    be involved in the improvement of our tools and processes as we extend our capability and improve our automation.


Specific skills and experience required: 

●    experience of IT operations, service desk and support.
●    you will have an understanding of the public core of the internet: naming and numbering, cryptographic mechanisms, packet routing and common protocols
●    the ability to work with senior technical and business stakeholders across the UK Public Sector to help them understand and address this risk
●    how the domain name system (DNS) works


To apply today, contact Jenny on 

T +44 (0) 1675 468 968

Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. 

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