Infrastructure Support Analyst - 3rd Line/LAN WAN (SC Cleared)
USD £25000 - 31000 per annum
REF: Infra Support_1575289086
Infrastructure Support Analyst - 3nd Line Support (Network - LAN WAN)
12 month FTC
£25,000 - £31,000

A well-known Securities organisation based in London are seeking a Infrastructure Support Analyst.

This Role is subject to security vetting to SC level.

*Maintain and develop the organisation's ICT infrastructure and application suite in line with current strategy.
*Provide effective second and third line support resolving incidents escalated from the ICT Service desk.
*Provide support and implementation activities outside of agreed service hours operating periods.
*Adhere to the organisation's ICT change management policy.
*Resolve incidents in line with agreed SLA's.
*Maintain the infrastructure service systems documentation.
*Implement infrastructure changes to meet BAU and project requirements.
*Liaise with the ITMS to resolve ITMS incidents escalated from the ICT service desk.
*Ensure the organisation's infrastructure is operated in line with HMG Security Policy Framework.
*Assist in the development and testing of the ICT BC and DR arrangements.
*Implement updates and changes to the ICT infrastructure outside of core service hours where necessary.
*Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities.

Relevant Knowledge, Skills and Experience
*Demonstrable experience in an infrastructure support role.
*Knowledge and experience of corporate ICT systems.
*Demonstrable knowledge of LAN and WAN.
*Demonstrable experience of working in a Microsoft Active Directory environment.
*Demonstrable experience of virtualisation technologies.
*Experience of using IS/ICT to improve the efficiency and effectiveness of an organisation.
*Demonstrable experience of Microsoft Share Point, Microsoft SQL and Microsoft CRM Infrastructure.
*Demonstrable experience of Microsoft Lync.
*Experience of ICT delivery through Virtualised environments.
*High levels of determination and commitment.
*Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines.
*An uncompromising approach to outstanding customer service.
*Excellent team working skills.
*Good communication skills and a capacity to work with a wide range of people.
*A commitment to Health and Safety practices and procedures.

*An understanding or experience of public sector processes.
*An understanding of Security Policy Framework.
*Experience of VMWare ESXi.
*Experience in liaising with, and monitoring the performance of external IS service provider.

Within a fast-paced, Tech Security-focused environment this role is sure to be a quick turnaround - so don't miss out!

If you are looking to be part of a friendly, energetic company in London then please click the 'apply now' function or alternatively please contact Jaxson.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
2nd Dec 2019
Start Date:
Type / Duration:
Permanent 12 months

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