Senior Support & Business Analyst - Application Support
USD £31365 - 37890 per annum
REF: SSBA_1603793765
Senior Support & Business Analyst (WLIMS) - Application Support
Software Development Department

Salary: £31,365 to £37,890
Hours: 37.5hrs per week

Base: Cardiff

We wish to recruit a Senior Support & Business Analyst to join our applications team supporting major National software applications for the organisation in Wales. You will be working specifically on our Laboratory Information Management System (LIMS).

As a Senior Support & Business Analyst your approach shall be flexible and innovative. You will have excellent interpersonal, communication and organisational skills. You will be expected to:

*Support the LIMS application
*Provide specialist advice and guidance to users
*Log and manage incidents, problems and changes
*Provide configuration and release management support
*Install software releases

Experience of working within a software support environment is essential for this post and experience and knowledge in the following areas would be advantageous:

*Knowledge and expertise in ITIL service support
*Problem, Change and Release management
*Development and execution of complex SQL queries
*Experience of Unix and Cache
*Good problem-solving skills and the ability to work under pressure
*User and supplier Liaison
*Pathology or laboratory background

We are looking for highly motivated individuals who can quickly learn our systems and respond to a variety of support requirements as part of a busy team.

This is an excellent opportunity for those with IT skills wishing to work at a National level.

All software support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
27th Oct 2020
Start Date:
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