Defence: BA Capability for International Comms Programme

Summary:

Certes provided specialist Business Analysis Capability Services to a complex international communications programme, defining requirements, building stakeholder alignment, and developing robust business cases that accelerated governance approvals and delivery. Through effective requirements management, business case development, and cross-functional collaboration, Certes helped recover significant programme delays, deliver substantial cost savings, and enable the successful implementation of a secure information-sharing capability.

Objectives

The programme required the establishment of a secure, persistent communications capability to enable rapid sharing of sensitive information between multiple international partners. The objective was to facilitate effective information exchange while maintaining stringent security requirements, supporting critical operational priorities, and accelerating the procurement and implementation of secure communications solutions across a complex stakeholder landscape.

Solution

Certes Business Analysis Capability Services provided specialist business analysis expertise to define requirements, align stakeholders, and support informed decision-making throughout the programme lifecycle.

  • Led business analysis activities across a multi-national, multi-stakeholder environment to capture, validate, and prioritise business and user requirements.
  • Developed Green Book-compliant Strategic, Outline, and Full Business Cases, ensuring a robust evidence base for investment decisions and governance approvals.
  • Facilitated stakeholder workshops, requirements elicitation sessions, and business engagement activities to build consensus and establish clear programme objectives.
  • Produced business process models, requirements documentation, traceability matrices, and benefits realisation frameworks to support delivery outcomes.
  • Collaborated with programme, project, architecture, and technical teams to ensure business requirements were translated into effective and secure solution designs.
  • Supported Agile delivery practices through requirements management, change control, and ongoing stakeholder engagement.

Outcome

  • Delivered business cases five months ahead of schedule, enabling accelerated programme approval and implementation.
  • Contributed to the recovery of significant programme delays, helping to realise savings exceeding £1 million and reducing delivery risk.
  • Established clear business requirements and governance structures that supported the successful deployment of a secure international information-sharing capability.
  • Improved stakeholder alignment across multiple organisations and countries, strengthening collaboration and ensuring solutions met operational needs.
  • Supported client teams through mentoring, knowledge transfer, and capability development activities, helping to build sustainable internal expertise.
  • Enabled the delivery of a secure communications environment that enhanced information sharing, operational effectiveness, and strategic partner collaboration.