T: +44 (0) 1675 468968 E: enquiries@certes.co.uk
Digital Transformation Through Agile Delivery
IT Agility AbilityTM
Digital Transformation Through Agile Delivery
IT Agility AbilityTM
SearchOpportunities Here
Search IT Jobs Join Certes Pro Become a Partner
Project Delivery
Governance
Methodologies
IT AGILITY ABILITYTM
IT CONTRACT
IT TALENT

The Service Delivery Manager - The Core of Your IT Project’s Success

Whilst delivering on time and to budget is always the aim, it is sometimes easier said than done despite the best project controls.  With project velocity increasing and pressure to deliver faster and within tight budgets, this can create even more strain on your organisation.  The IT Agility AbilityTM service has been designed to remove this pain and stress.

At Certes, we assign a Service Delivery Manager (SDM) to help run, manage, and deliver the project.  As well as having responsibility for the performance and people management of the resources, your SDM acts as your project liaison, giving you an accessible and accountable point of contact at every stage of your project.

The SDM will communicate and collaborate between you and our team of IT professionals that are working on your project.  The SDM is intrinsic to IT Agility AbilityTM; this role handles the delivery of project outcomes leaving you to concentrate on other aspects of your transformation roadmap.

Letting our SDM Handle the Issues and Deal with Challenges

Through your SDM, you’ll benefit from:

  • Access to the right expertise without needing to directly manage the IT professionals/technicians – saving valuable time and energy
  • Having a contact point with the competency to communicate clearly with your organisation and manage the IT resource assigned
  • Dedicated focus on dealing with any problems, issues, and challenges that arise as well as absolute focus on finding, managing and most importantly mitigating any risk to the project

A Single Point of Contact and Continuous Communication

The SDM continuously monitors the service throughout the project lifecycle.  In support of continuous communication, the SDM uses our custom-built output management system the Certes agility abilityTM Portal (CaaP), where they can monitor and navigate the delivery of the project.

Let’s talk

To explore how Certes can help you deliver your strategic IT projects, get in touch today for a 30-minute demo to learn more about IT Agility AbilityTM.  Click here.

Testimonials

"Without Certes, DVSA would not be where we are today in the Architecture space and I have enjoyed working with them."

Head of Portfolio Engagement & Planning

Driver & Vehicle Standards Agency (DVSA)
See More

Testimonials

"Georgie has been a great help, not only through the recruiting phase, but also her continued support during the contract. I would recommend her for her professionalism, knowledge and commitment to her clients to get the job done and endeavouring to resolve any issues that may arise. Georgie's cheerful personality is always welcomed."
David Edwards

Principal Consultant and Owner at E2 Systems Limited

See More

Testimonials

"The procedures in Central Government take time and to find good people to support specialist short term roles is not easy. Michelle and Matt were patient through my due diligence and moved at pace once the blocks had been removed. Certes and the NCS framework has worked very well and is by far the best tool we have for specialist short-term roles!"
Colin Masterman

SC Cleared Digital Program Manager

See More

Testimonials

"Jade was recommended to me by a colleague, I can see why! She is friendly, professional and made sure each process in my recruitment was fully explained and completed on time. I have no hesitation in recommending her."
Simon Diaz

Technical Lead

See More

Testimonials

"I have found Jade very professional and timely with my dealings with her. She has demonstrated a knack to deliver and has engaged with me positively throughout the project life cycle. I was fortunate to be involved with successfully delivering the Census 2021 and many thanks to Jade for placing me in that role. I would strongly recommend her."
Anthony Hanatiffe

Test Lead Census Field People Service at ONS

See More

Testimonials

"Scott proactively seeks out excellent candidates from his network and beyond and works with absolute integrity to ensure the right outcome for all parties. Scott's key strengths are strong, clear communication keeping everyone updated along with integrity and excellent networking skills."
André Simm

Chief Information Officer (CIO) at Voyage Care

See More

Testimonials

"Georgie is an absolute delight to work with. Friendly, helpful and caring as well as being extremely professional. She found the perfect job for me and has maintained regular contact throughout my contract. I am more than happy to recommend Georgie."
Alison Parker

SC Security Cleared PMO Specialist

See More

Testimonials

"Scott performs well on your behalf and exerts energy into everything he does. Communications are strong and regular with emphasis on important details, leaving you completely aware of the status of any situation. I would recommend Scott any time for taking care of all recruiting needs and delivering on his promises."
David Golding

Client Technical Delivery Manager at Travis Perkins

See More

Testimonials

"Holly connects on a personal level and treats you with respect keeping you informed at all times, which is rare these days in recruitment. It takes a lot of time and effort to connect with clients, but this never came across and Holly makes you feel important to her. Holly is helpful and communication is excellent. "
Gary Moor

Head of IT Program Delivery - Agile

See More

Testimonials

"Vanessa is someone I would highly recommend because she has a highly-professional manner, doesn't waste her time or yours in getting options to you, offers quality individuals that you can consider but crucially takes the time to LISTEN to what you are looking for. I have enjoyed working with Vanessa in the past and look forward to her help again in the near"
Gareth Pearce

Head of Solutions at Konica Minolta Business Solutions UK Ltd

See More

Testimonials

"Vanessa brings a true subject matter expertise, to all her client engagements, combined with a vast network of personal contacts, and deep understanding of her given industry sector. She always delivers on her promises and offers pragmatic reliable advice."
Jonathan Millbank

Marketing Leader & NED, Pharma, Healthcare, Private Equity

See More

Testimonials

"Of all of our suppliers, David was by far the most attentive and therefore successful. Every candidate he sent over was a good match and when interviewed they were all well prepared."
Dawn O’Hanlon

PMR Framework Manager at Jacobs

See More

Four Considerations When Working with an IT Recruitment Agency

By admin. April 29, 2021

Read More

Navigating the Latest Flexible Working Legislation

By admin. April 29, 2021

Read More

The Five Blockers Stopping Women Joining the Tech Industry

By admin. April 29, 2021

Read More

Who We Work With