Digital Transformation in the Public Sector, Why People Hold the Key to Progress
As artificial intelligence and machine learning continue to rise on the public sector agenda, new research reveals that the biggest barriers to digital transformation in the public sector are not technological; they are human.
The research, which gathered insights from public sector professionals across central government, local authorities and the NHS, found that digital literacy and leadership are two of the most significant obstacles slowing down the adoption of advanced digital services.
Despite substantial investment in digital tools, less than half of public sector workers (46%) are satisfied with the digital services currently in place. While 58% say they have the right tools, many acknowledge these tools are underutilised, pointing to a clear gap between technological capability and human capacity.
Leadership Gaps Are Slowing Progress
The study reveals that leadership, both at the executive level (34%) and among middle management (36%), is holding back progress. Without clear vision and direction on how to adopt and embed new technologies, digital transformation in the public sector is stalling.
The Call for Upskilling and Development
A quarter (25%) of respondents identify digital literacy as a critical skill needed to move forward, with 30% stating that training and development will be crucial over the next three years. These findings suggest that while tools and technologies may be in place, they are not achieving their potential due to a lack of user confidence and capability.
At Certes IT Service Solutions, we have seen firsthand how investing in people, through targeted training, leadership coaching and tailored resourcing, can accelerate transformation. A skilled and digitally confident workforce is essential for realising the benefits of AI, data analytics and digital platforms.
Making AI Work for the Public Sector
AI and machine learning are already helping increase operational efficiency and improve workflow automation. But to fully capitalise on these innovations, the public sector must embed a culture of digital fluency, supported by visionary leadership and a long-term skills strategy.
The opportunity is clear: by aligning the right technology with empowered people, public sector organisations can drive improved outcomes for both service users and internal teams.
How Certes Can Help
Whether you are seeking digital transformation services, need support with IT talent or want to embed a more agile, digitally savvy culture in your organisation, Certes is here to help. Our experience working with the public sector means we understand the unique challenges and opportunities involved in transformation.
The future of public services is digital, but the pathway forward starts with people.
Talk to us today about how we can help your organisation overcome barriers to transformation and unlock the full potential of your digital tools and teams.
