Digital Transformation Through Agile Delivery
IT Agility AbilityTM
Digital Transformation Through Agile Delivery
IT Agility AbilityTM

How IT and Telecoms Change in The Coming Years

There has been a step change in the way we use IT and telecoms both professionally and personally.  There is more remote working than ever before, a much greater reliance on connected devices and an increased level of technology welcomed into daily routines like never before.

5G is likely to take a predominant role in the telecoms space.  So many people now work remotely, using video calls and collaboration tools to communicate; a solution like 5G offers the kind of speeds that used to be the selling point of a physical connection.  It will also be cheaper to implement, with just a sim card and 5G router as fixed wireless access to a mobile phone tower.  5G infrastructure will give more workers in the UK access to high quality, superfast connectivity, improving overall productivity.


Virtual Service

As automation takes hold, the use of AI will continue to grow with a particular focus on predictive maintenance and network optimisation.  There is also a growing trend towards customer self-service; where customer interaction is needed this is driven through AI-powered tools like chatbots, virtual assistants and sophisticated IVRs.  There’s a delicate balance between the ease and efficiency of automated services and the emotional connection of human interaction.

Combined with the Internet of Things, industries are being transformed by the innovation in telecoms and IT.  From healthcare to warehousing, automotive to retail industries, there are few sectors that won’t benefit from the advances in the sector.

Big Data Brings Challenges and Benefits to Network Providers

Organisations are collecting and generating volumes of data from mobile devices and apps, wearables and more, in ever-increasing quantities.  This big data means that network providers need to make sure they can move huge amounts of data through networks efficiently and continue to support new technologies, such as 5G.  Data can also be analysed and used by network providers to enhance customer service, create and appraise new products, as well as monitor and improve the network.

Using Intelligent Automation to Simplify Operational Tasks

Increased competition and more demand for seamless connectivity are significant challenges for organisations.  However, they can streamline the management of operational tasks with intelligent automation.  This technology combines Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies to create end-to-end business process automation and speed-up digital transformation.

Leveraging Our Expertise in the IT and Telecoms Sector

At Certes, we have a deep and rich understanding of the challenges faced within the IT and Telecoms sector.  Our teams of talented individuals are experts in their vertical markets, ensuring they stay up-to-date with the very latest developments, trends and news across the entirety of the sector.  We are dedicated to enabling change and our solutions are designed to offer flexible, agile services to the industry to ensure that the right resources and capability are in place to support sector-wide transformation.

Talk to us today about how we can support your IT and digital transformation journey.  Click here to find out what we offer and how we can help.