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Digital Transformation Through Agile Delivery
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Digital Transformation Through Agile Delivery
IT Agility AbilityTM
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How Will Local Government Services Transform through Digitalisation?

All local authorities are having to do more with less, making efficiencies is more important than ever whilst finding ways to offer more services to people and make improvements to the customer journey. But what are the innovations in local and regional government?

More Commercialisation

Local councils are trying to be more self-sufficient as Revenue Support Grants (RSGs) will almost be completely gone by 2020. However, according to the Local Government Association, councils are still facing a Covid-driven funding gap of nearly £2.3bn in 2020-21.

There is pressure to close funding gaps and balance budgets, all while continuing to deliver service. With a shift towards government organisations acting in more commercial ways, this will bring more of a focus on people, processes, and technology – and how resources can be efficiently used and services digitalised to get better value.

Combatting the Growing Cybersecurity Threat to Local Government

Local and regional councils are under attack from cyber-attacks and ransomware like never before. According to research carried out by Gallagher, UK local authorities are fending off 800 cyber-attacks an hour. The average successful cyber-attack on a council results in costs of £430,000.


These organisations will be required to take a stronger approach to protecting systems and data on citizens. More services delivered online means a greater attack surface for hackers. Infrastructures will need more regular stress testing to ensure they are fully protected.


In order to protect themselves against future attacks, local authorities should consider data backup, take a proactive approach to antivirus protection and systems patching, either through a managed IT service or manually on a regular basis, and conduct third party network security assessments.


Testimonials

"Without Certes, DVSA would not be where we are today in the Architecture space and I have enjoyed working with them."

Head of Portfolio Engagement & Planning

Driver & Vehicle Standards Agency (DVSA)
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Testimonials

"Georgie has been a great help, not only through the recruiting phase, but also her continued support during the contract. I would recommend her for her professionalism, knowledge and commitment to her clients to get the job done and endeavouring to resolve any issues that may arise. Georgie's cheerful personality is always welcomed."
David Edwards

Principal Consultant and Owner at E2 Systems Limited

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Testimonials

"The procedures in Central Government take time and to find good people to support specialist short term roles is not easy. Michelle and Matt were patient through my due diligence and moved at pace once the blocks had been removed. Certes and the NCS framework has worked very well and is by far the best tool we have for specialist short-term roles!"
Colin Masterman

SC Cleared Digital Program Manager

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Testimonials

"Jade was recommended to me by a colleague, I can see why! She is friendly, professional and made sure each process in my recruitment was fully explained and completed on time. I have no hesitation in recommending her."
Simon Diaz

Technical Lead

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Testimonials

"I have found Jade very professional and timely with my dealings with her. She has demonstrated a knack to deliver and has engaged with me positively throughout the project life cycle. I was fortunate to be involved with successfully delivering the Census 2021 and many thanks to Jade for placing me in that role. I would strongly recommend her."
Anthony Hanatiffe

Test Lead Census Field People Service at ONS

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Testimonials

"Scott proactively seeks out excellent candidates from his network and beyond and works with absolute integrity to ensure the right outcome for all parties. Scott's key strengths are strong, clear communication keeping everyone updated along with integrity and excellent networking skills."
André Simm

Chief Information Officer (CIO) at Voyage Care

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Testimonials

"Georgie is an absolute delight to work with. Friendly, helpful and caring as well as being extremely professional. She found the perfect job for me and has maintained regular contact throughout my contract. I am more than happy to recommend Georgie."
Alison Parker

SC Security Cleared PMO Specialist

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Testimonials

"Scott performs well on your behalf and exerts energy into everything he does. Communications are strong and regular with emphasis on important details, leaving you completely aware of the status of any situation. I would recommend Scott any time for taking care of all recruiting needs and delivering on his promises."
David Golding

Client Technical Delivery Manager at Travis Perkins

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Testimonials

"Holly connects on a personal level and treats you with respect keeping you informed at all times, which is rare these days in recruitment. It takes a lot of time and effort to connect with clients, but this never came across and Holly makes you feel important to her. Holly is helpful and communication is excellent. "
Gary Moor

Head of IT Program Delivery - Agile

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Testimonials

"Vanessa is someone I would highly recommend because she has a highly-professional manner, doesn't waste her time or yours in getting options to you, offers quality individuals that you can consider but crucially takes the time to LISTEN to what you are looking for. I have enjoyed working with Vanessa in the past and look forward to her help again in the near"
Gareth Pearce

Head of Solutions at Konica Minolta Business Solutions UK Ltd

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Testimonials

"Vanessa brings a true subject matter expertise, to all her client engagements, combined with a vast network of personal contacts, and deep understanding of her given industry sector. She always delivers on her promises and offers pragmatic reliable advice."
Jonathan Millbank

Marketing Leader & NED, Pharma, Healthcare, Private Equity

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Testimonials

"Of all of our suppliers, David was by far the most attentive and therefore successful. Every candidate he sent over was a good match and when interviewed they were all well prepared."
Dawn O’Hanlon

PMR Framework Manager at Jacobs

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More citizen engagement

Many people nowadays expect to go to a local council office or spend time on the phone to access services. They expect to access local government services via new technology, such as smart speakers, virtual assistants, AI-driven chatbots and mixed reality (MR). Having a multi-channel approach can make services councils offer more accessible.


More Sustainability

Climate change is a real threat, and everyone must do their part to combat it, including local authorities. This means that councils will have to do more to make offices, premises, and services more energy efficient with smart building technology and electric vehicles. Many councils are installing solar panels and wind turbines to lessen their carbon footprint.


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Delivering IT Expertise
for Digital Transformation

Certes has been established for nearly
40 years and helps organisations access the best IT talent for their everchanging
needs.

A choice of resource solutions
that best serve your organisational
needs that are continually evolving
as digital transformation projects
gather momentum.


Scalable non-headcount
solutions which focus on
project delivery and are
IR35 compliant.

Talent is very hard to find and
develop. Having the right people
in your organisation is essential
to any successful business.

Having the right people for your
organisation or a specific project
is essential to success. 40 years
of experience has taken us to
sourcing and placing talented IT
professionals with a multitude of
disciplines across various sectors.

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IT PROJECT DELIVERY

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